Returning Items

We offer free returns, which means you will not be charged for the courier costs of returning an item to us. However, we may ask you to take your item to your nearest STIHL Approved Dealer.

You can notify us you would like to return an item up to 30 days after you receive it using our RMA request form. We will review your request and contact you with details on how to proceed.

Please note, some items contain batteries requiring a specialist courier service. If a battery needs to be returned, we will issue a courier parcel label and arrange a collection. 

Unless your item is faulty, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange unless your item is faulty.

We regret there are certain situations where only partial refunds may be granted, for example, if an item not in its original condition, is damaged or missing parts for reasons not due to our error. We will inform you of this in advance.

For more information, please read our Returns policy.