Returning Items

 

We offer free returns for any power tools and batteries. For these returns, you will not be charged for the courier costs of returning an item to us. We will either arrange to collect your order directly from you, or we may ask you to take your item to your nearest STIHL Approved Dealer. Please note, batteries require a specialist courier service. If a battery needs to be returned, we will issue a courier parcel label and arrange a collection.

For any other items, you will need to pay for the cost of returning it to us yourself. You can return it by any means possible but it must be returned undamaged and in the original packaging in order to receive a refund.

You should also keep a valid postage receipt for any items that you arrange to return to us yourself. In case of a parcel being lost in transit, it is the responsibility of the sender to open a claim with the courier.

You can notify us you would like to return an item up to 30 days after you receive it by contacting us with the information requested below. We will review your request and contact you with details on how to proceed.

Unless your item is faulty, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange unless your item is faulty.

We regret there are certain situations where only partial refunds may be granted, for example, if an item not in its original condition, is damaged or missing parts for reasons not due to our error. We will inform you of this in advance.

For more information, please read our Returns policy.

REQUEST A RETURN

To request a return please send an email to help@stihl.co.uk with the following information:

• Your name
• Phone number
• Order number (this begins #STIHL and you will find it in your confirmation email)
• Reason for the return 
• Which items would you like to return
• If your return contains a battery, we will need you to email an image/s of the battery label/s on the box including the UN label 
• Any other information 
• Please tell us if you do not have access to a printer to print a returns label